It was Nov. 16th in 2016 when I brought my Focus Crater Lake with Impulse motor back to the dealer to get my money back. Why? 19 month of riding, nearly 10.000km made, but 5 motors?
I collected data about motor issues in all possible forums and blogs I could find in the internet to be prepared for discussions with Derby Cycle – but nothing. They took back the bike and I got nearly all the money back.
And the data? All the work for nothing? Continue reading
The durable Impulse1.0 motor that was developed in coorperation with Daum Inc. in 2011 was developed further and installed as Impulse2.0 in several bikes model year 2014, 2015 and 2016.
It’s August 2017, event in Cloppenburg at Derby Cycle – it’s an obligatory event for everybody, who had troubles within the last two years with the Impulse2.0 and EVO motors. The customers are bothered and discontented. The dealers are in the line of fire between frustrated pedelec bikers with their motor problems and Derby Cycles field stuff that denied that there exist problems with the motors. But a dealer needs customers. So what should a dealer do? He calms down the customers and changed the motor, well knowing that the next failure will occur in a few month. That’s the normal process of all dealers – really all dealers? No! A few people put the screws on Derby, they want solutions and a reliable motor for their customers, else they will thread with consequences.