It’s August 2017, event in Cloppenburg at Derby Cycle – it’s an obligatory event for everybody, who had troubles within the last two years with the Impulse2.0 and EVO motors. The customers are bothered and discontented. The dealers are in the line of fire between frustrated pedelec bikers with their motor problems and Derby Cycles field stuff that denied that there exist problems with the motors. But a dealer needs customers. So what should a dealer do? He calms down the customers and changed the motor, well knowing that the next failure will occur in a few month. That’s the normal process of all dealers – really all dealers? No! A few people put the screws on Derby, they want solutions and a reliable motor for their customers, else they will thread with consequences.